3bwm Privacy Policy — Your information is safe with us

3bwm (https://3bwm.app) is one of Bangladesh's most trusted online gaming and betting platforms. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains how 3bwm collects, uses, and safeguards your information.

By using the 3bwm website or app, you are considered to have read and accepted this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using 3bwm and contact us.

This Policy applies to all 3bwm services — the website, mobile app, live chat support, and any other communication channels. We review and update this Privacy Policy on a regular basis.

3bwm collects only the information necessary to provide our services, verify accounts, and ensure your security. The types of information we collect are detailed below:

The above information may be collected directly from you (at registration), automatically (browsing data), or from third-party verification services.

3bwm uses the information it collects solely for legitimate and specific purposes. We never use your data for unauthorized activities. The primary reasons we use your information are:

• Account Management: To keep registration, login, and your account secure.
• Payment Processing: To process deposits and withdrawals securely.
• Identity Verification (KYC): To meet legal obligations and prevent fraud.
• Support Services: To address your complaints and queries.
• Promotions & Offers: To show you bonuses and offers tailored to your preferences.
• Responsible Gaming: To monitor gaming behavior and provide support when needed.
• Legal Compliance: To provide information required by government or regulatory bodies.
• Security Enhancements: To further strengthen the platform's cybersecurity.

3bwm does not generally share your personal information with third parties. However, limited information may be shared in certain specific circumstances:

• Payment Providers: Necessary information is shared with payment services such as Mobile Banking, Nagad, and Rocket to process transactions.
• KYC Verification Services: Limited information may be shared with approved third parties to verify identity and confirm age.
• Legal Obligations: Information may be disclosed in response to court orders, government investigations, or regulatory authority requests.
• Anti-Money Laundering: Relevant authorities may be notified in cases of suspicious financial activity.

3bwm uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Performance Cookies: To understand which parts of the site are used most, so we can improve your experience.
• Functional Cookies: To remember your preferred language and settings.
• Analytics Cookies: To analyze platform usage and drive overall quality improvements.

Most browsers allow you to disable or delete cookies. However, turning off cookies may prevent some features of 3bwm from working properly.

3bwm applies both technical and administrative security measures to protect your privacy. Our security framework is regularly reviewed by international experts.

• 256-bit SSL/TLS Encryption: All website and app traffic is encrypted.
• Firewall Protection: Advanced firewalls block unauthorized access.
• Two-Factor Authentication (2FA): Add an extra layer of security to your login.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Your information is secured on safe backup servers.

In the event of a security breach (despite our best precautions), affected members will be notified without delay and all necessary steps will be taken.

As a 3bwm member, you have several important rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Data Portability: You can receive your information in a readily readable format.
• Marketing Opt-Out: Option to unsubscribe from promotional emails or messages.

To exercise any of these rights, please contact our support team. We generally respond to requests within 30 days. Some information may not be erasable due to legal requirements.

3bwm retains your information only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the duration the account is active and up to 5 years after closure (legal obligation).
• Financial Transaction Records: Up to 7 years (in accordance with anti-money laundering regulations).
• KYC Documents: Up to 5 years after account closure.
• Support Contact History: Up to 2 years.
• Cookies & Browsing Data: Up to 12 months.

Once the retention period expires, we securely delete your data or anonymize it so you can no longer be identified.

3bwm is strictly for users aged 18 and above. We never knowingly collect information from or provide services to anyone under the age of 18.

• Age verification is mandatory at the time of registration.
• KYC documents may be requested when there is reasonable suspicion, and accounts will remain suspended until age verification is complete.
• If we receive any information belonging to a minor, it is deleted immediately and the associated account is closed.

3bwm may update this Privacy Policy from time to time. We will notify you based on the nature and significance of any changes:

• Minor Changes: The effective date of the updated Policy will be noted at the top of the page.
• Major Changes: You will be notified directly via email or in-app notification.
• Key Changes: Your consent to the updated policy will be obtained before you continue using the service.

Continued use of 3bwm after any changes are made will be considered acceptance of the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Support Hours: 7 days a week, 24 hours a day.

We take all privacy-related complaints seriously and typically provide an initial response within 72 hours. For more details, please refer to our FAQ Page View.